Returns and Refunds

We will replace or refund most goods provided you return them within 28 days of receipt. We do not sell refurbished or previously owned products, so all items must be returned in its original, factory condition, (unaltered, unworn, undamaged and with tags attached with the original packaging). Please make sure the wig is INTACT and the LACE has NOT been cut.

If you received your order and want a change or refund, please click here.

Once your return is received and inspected, we will send you an email confirming receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within 10 working days.

We strongly recommend that you use a traceable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item.  Please note that you are responsible for the return shipping charge.

Click here to return your order.

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, click here.

 

Partial Refunds

You may only receive a discretionary partial refund if the product is intact and undamaged but not returned within 28 days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then, contact your credit/debit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

 

For more information, please contact us